1Introduction
Welcome to Valutoria Ltd ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.valutoria.com or use our services.
We are committed to protecting your privacy and ensuring transparency in our data practices. This policy complies with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and other applicable data protection laws.
Key Points
- We only collect data necessary to provide our services
- We never sell your personal information
- You have full control over your data
- We use industry-standard security measures
2Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Contact Information: Name, email address, phone number, company name
- Account Information: Username, password (encrypted), account preferences
- Business Information: Job title, industry, company size, business requirements
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Records: Emails, chat logs, support tickets, meeting notes
2.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, access times
- Analytics Data: Website performance metrics, error logs, traffic sources
- Location Data: General geographic location based on IP address
2.3 Information from Third Parties
We may receive information from:
- Social media platforms (if you connect your account)
- Business partners and referral sources
- Public databases and marketing providers
- Credit reference agencies (for business transactions)
3How We Use Your Information
We process your personal information for the following purposes:
3.1 Service Delivery
- Providing and maintaining our ERP and software solutions
- Creating and managing your account
- Processing transactions and payments
- Delivering customer support and technical assistance
- Sending service-related communications and updates
3.2 Business Operations
- Improving our products and services
- Conducting market research and analysis
- Developing new features and functionality
- Preventing fraud and ensuring security
- Complying with legal obligations
3.3 Marketing and Communications
- Sending promotional materials (with your consent)
- Personalizing your experience
- Conducting surveys and gathering feedback
- Organizing events and webinars
Legal Basis for Processing
We process your data based on:
- Contract Performance: To fulfill our contractual obligations
- Legitimate Interests: To improve our services and prevent fraud
- Consent: For marketing communications and cookies
- Legal Compliance: To comply with laws and regulations
4Data Sharing and Disclosure
We may share your information with:
4.1 Service Providers
- Cloud Infrastructure: AWS, Google Cloud, Microsoft Azure
- Payment Processors: Stripe, PayPal, bank payment gateways
- Email Services: SendGrid, Mailchimp
- Analytics: Google Analytics, Mixpanel
- Support Tools: Zendesk, Intercom
4.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.
4.3 Legal Requirements
We may disclose information when required by law, including:
- Compliance with legal processes (subpoenas, court orders)
- Protection of our rights and property
- Prevention of fraud or security threats
- Protection of user safety
Important Note
We never sell your personal information to third parties for their marketing purposes. All third-party service providers are contractually bound to protect your data and use it only for specified purposes.
5Data Security
We implement comprehensive security measures to protect your information:
5.1 Technical Measures
- Encryption: TLS/SSL encryption for data in transit, AES-256 encryption for data at rest
- Access Controls: Role-based access, multi-factor authentication, regular access reviews
- Network Security: Firewalls, intrusion detection systems, regular security audits
- Secure Development: Code reviews, vulnerability scanning, penetration testing
5.2 Organizational Measures
- Employee training on data protection and security
- Confidentiality agreements with all staff
- Regular security assessments and audits
- Incident response and data breach procedures
- Business continuity and disaster recovery plans
5.3 Data Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by GDPR.
6International Data Transfers
Valutoria operates globally with offices in the United Kingdom and China (北京浩尔特曼科技有限公司). Your data may be transferred and processed in:
- United Kingdom (Headquarters: 71-75 Shelton Street, London WC2H 9JQ)
- China (Beijing WFOE: 未来科学城南区)
- European Economic Area (EEA)
- Other countries where our service providers operate
6.1 Safeguards for International Transfers
We ensure adequate protection for international data transfers through:
- Standard Contractual Clauses (SCCs): EU-approved contracts for data transfers
- Adequacy Decisions: Transfers to countries with adequate data protection
- Binding Corporate Rules: Internal policies ensuring data protection
- Explicit Consent: Where required by law
UK-China Data Transfers
Transfers between our UK and China entities are protected by Standard Contractual Clauses and additional security measures. You have the right to request information about these safeguards.
7Your Privacy Rights
Under GDPR and UK GDPR, you have the following rights:
7.1 Right to Access
You can request a copy of your personal data we hold. We will provide this within 30 days, free of charge.
7.2 Right to Rectification
You can request correction of inaccurate or incomplete personal data.
7.3 Right to Erasure ("Right to be Forgotten")
You can request deletion of your personal data in certain circumstances, such as when it's no longer necessary for the purposes collected.
7.4 Right to Restrict Processing
You can request that we limit how we use your data in certain situations.
7.5 Right to Data Portability
You can request your data in a machine-readable format to transfer to another service provider.
7.6 Right to Object
You can object to processing based on legitimate interests or for direct marketing purposes.
7.7 Right to Withdraw Consent
Where processing is based on consent, you can withdraw it at any time.
7.8 Right to Lodge a Complaint
You can file a complaint with the Information Commissioner's Office (ICO) in the UK or your local data protection authority.
Exercising Your Rights
To exercise any of these rights, contact us at privacy@valutoria.com or ceo@valutoria.com. We will respond within 30 days.
9Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy:
- Account Data: Retained while your account is active and for 3 years after closure
- Transaction Records: Retained for 7 years for accounting and legal purposes
- Marketing Data: Retained until you unsubscribe or request deletion
- Support Records: Retained for 3 years after the last interaction
- Website Analytics: Anonymized after 26 months
After the retention period, we securely delete or anonymize your data. Some data may be retained longer if required by law or for legitimate legal purposes.
10Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@valutoria.com. We will delete such information promptly.
11Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email (if you have an account)
- Display a prominent notice on our website
- Request your consent where required by law
We encourage you to review this policy periodically to stay informed about how we protect your information.
12Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Data Controller
Valutoria Ltd
71-75 Shelton Street, Covent Garden
London WC2H 9JQ, United Kingdom
Contact Information
- Email: privacy@valutoria.com
- General Inquiries: ceo@valutoria.com
- Phone (China Office): +86 185 0003 2744
China Entity
北京浩尔特曼科技有限公司
Beijing Haoerteman Technology Co., Ltd.
未来科学城南区, 北京, 中国
Supervisory Authority
If you are in the UK or EU and have concerns about our data practices, you can contact:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113
Have Questions About Your Privacy?
Our team is here to help. Contact us for any privacy-related inquiries.
Contact Privacy Team